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QUESTION

The Payroll Manager is on vacation during the week of Christmas with no access to email or the payroll system.

The Payroll Manager is on vacation during the week of Christmas with no access to email or the payroll system. An employee calls you on Friday of that same week and informs you that their check is incorrect. A deduction was taken for the full amount of $250 instead of the bi-weekly amount of $25.00. We have just closed the year. Therefore, to process this check, a supplemental payroll run is needed and you haven’t done this before. Note: It is a holiday week of vacation for many employees, and authorized signatures are at a bare minimum to nil. We require two approved signatures on all checks. Please explain the process of how you would handle getting this employee paid promptly.

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