Tone is very important when you do not have the luxury of face-to-face communication. You can convey a different meaning with the tone of your...

Tone is very important when you do not have the luxury of face-to-face communication. You can convey a different meaning with the tone of your message. Email is used very often in a business setting and you have to be very careful of the tone you convey in your written word. What are some techniques you can use in your written word to convey tone? How do you ensure that your tone is not misunderstood?