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You have just been promoted to the position of general manager of a service division that provides in-flight meals for six large, global airlines.
You have just been promoted to the position of general manager of a service division that provides in-flight meals for six large, global airlines. You have deep knowledge of all aspects of this work including supplier relations, food preparation and packaging, and sales fulfilment (maintaining excellent relationships with all client airlines). Lately you have noticed rising voluntary turnover in units of your delivery staff (workers who stock planes with meals prior to departure). In addition to staff turnover, you are now aware of some dissatisfaction among flight crews with respect to your staff's meal delivery and stocking work prior to departures. You have not fully diagnosed the problem, but from exit interview information you suspect that aspects of job satisfaction are low among these key employees. You also suspect that loading meals prior to departures has become quite rushed - at times going on as passengers are boarding. Develop the key elements of a plan to systematically address these problems in an integrated fashion before both begin to raise the company's sales fulfilment costs